Privacy Policy

Texas Alcohol & Drug Counseling

Effective Date: 01/10/2026

Texas Alcohol & Drug Counseling (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website, communicate with our organization, or receive services from us. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our website, services, and communications.

Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and other information voluntarily submitted through contact forms, intake requests, or direct communication.
Website Usage Information: Non-identifying information such as IP address, browser type, device information, and pages visited, collected through standard analytics tools.
Communication Information: Information provided when contacting us by phone, email, SMS/text message, or virtual platforms.

We do not knowingly collect personal information from individuals under the age of 18 through our website.

How We Use Information

Information collected is used solely for legitimate business and service-related purposes, including:

Responding to inquiries and service requests
Scheduling and coordinating services
Providing administrative and operational communication
Supporting continuity of care and client engagement
Improving website functionality and service delivery
Complying with legal, regulatory, and professional requirements

We do not sell, rent, or trade personal information to third parties.

SMS / Text Messaging Communications

Our organization uses SMS messaging strictly for operational, administrative, and client-initiated communication related to behavioral health and substance use counseling services. SMS is used to support client engagement, continuity of care, and timely communication, not for unsolicited marketing.

Specifically, SMS messages may include:

Appointment confirmations, reminders, cancellations, and rescheduling notices
Follow-up communication initiated by the client (for example, returning a call or message request)
Notifications related to scheduled services, group sessions, or changes in availability
Administrative reminders related to intake paperwork, documentation requirements, or attendance expectations
Limited care coordination messages that do not include sensitive clinical content

All SMS communications are opt-in only. Clients provide explicit consent to receive text messages during intake or onboarding, and consent is documented in the client record. Clients are informed that SMS messaging is not used for emergencies and that message content may be visible on their mobile device.

Clients may opt out of SMS communications at any time by replying “STOP” or by notifying our staff directly.

Texas Alcohol & Drug Counseling does not use SMS for mass marketing, cold outreach, or the transmission of protected health information (PHI) beyond minimal necessary administrative details. Message content is kept brief, professional, and compliant with applicable privacy and confidentiality standards. Access to SMS communication systems is limited to authorized staff and governed by internal policies to ensure appropriate and compliant use.

Specifically, SMS messages may include:

Appointment confirmations, reminders, cancellations, and rescheduling notices

Follow-up communication initiated by the client (e.g., returning a call or message request)

Notifications related to scheduled services, group sessions, or changes in availability

Administrative reminders related to intake paperwork, documentation requirements, or attendance expectations

Limited care coordination messages that do not include sensitive clinical content

All SMS communications are opt-in only. Clients provide explicit consent to receive text messages during intake or onboarding, and consent is documented in the client record. Clients are informed that SMS is not used for emergencies and that message content may be visible on their mobile device. Clients may opt out at any time by replying “STOP” or by notifying staff directly.

The organization does not use SMS for mass marketing, cold outreach, or the transmission of protected health information (PHI) beyond minimal necessary administrative details. Message content is kept brief, professional, and compliant with privacy and confidentiality standards. SMS access is restricted to authorized staff, and usage is governed by internal policies to ensure appropriate, compliant communication.

Virtual Services and Secure Communication Platforms

When providing virtual services or meetings, Texas Alcohol & Drug Counseling utilizes secure professional platforms, including Zoom, in accordance with platform privacy and security requirements. Reasonable safeguards are implemented to protect confidentiality and limit unauthorized access. Clients are encouraged to participate from a private location and to secure their own devices when engaging in virtual services.

Disclosure of Information

We may disclose information only as permitted or required by law, including:

With written or verbal authorization from the client
For administrative, operational, or coordination purposes
To comply with legal obligations, court orders, or regulatory requirements
To protect the rights, safety, or property of clients, staff, or the public

Any disclosure is limited to the minimum information necessary.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. While no system can guarantee absolute security, we follow industry-appropriate practices consistent with the nature of our services.

Third-Party Links

Our website may contain links to third-party websites. Texas Alcohol & Drug Counseling is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Texas Alcohol & Drug Counseling
469-458-0445
Support@texassobriety.com
Sherman, Texas

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.

To learn more about this, check out our article “Creating a Privacy Policy”.